RK runs the service-parts programs behind capital-equipment install bases. When a machine is down, the part leaves from RK's own building near your fab, moved by the same team that stores it.
For three decades RK has run dedicated service-parts programs for capital-equipment customers. Spares sit in RK facilities near the fabs they serve, in Fremont and Hayward, California; Tempe, Arizona; and Kyle, Texas. A machine-down order starts on our dock, not with a pickup request.
RK stores, picks, packs and moves the part itself, so it never becomes an anonymous box handed to another company. You know which part is moving and where it is.
RK sees which parts leave in a hurry. We can review that pattern with you and stage more of the parts that fail most often closer to where they're needed.
When RK holds your spares, the replacement module is already in our building near the fab, so it leaves from our shelf, not from scratch.
Every hour the line waits costs money. RK picks the fastest option for the distance, from a same-day truck to a charter.
A hand carry keeps the part with one courier all the way to the engineer, so nothing sits in a hub overnight.
The RK Critical desk picks the option that fits the distance, the part and the deadline.
When the part and the tool are in the same region, a dedicated vehicle leaves with it the same day.
The part goes on the first available commercial flight and is recovered at the destination airport for delivery.
An on-board courier keeps the part with them the whole way and walks it to your site.
When nothing scheduled is fast enough, RK's 24 × 7 Domestic Charter Operations Center positions the right-sized aircraft on demand throughout North America.
Your request goes straight to the RK Critical desk.