For supply chain procurement officers, vendor management, and finance underwriters: everything you need to qualify RK Logistics as a vendor — capabilities matrix, references-by-tier, master SLA excerpt, insurance limits, business continuity, and our standard cutover playbook. Designed to clear procurement in 24 hours.
The standard procurement filter. Where each RK service applies, in which vertical, served from which region.
| Service | Semis | EV / Mobility | Battery | Electronics | Data Center | D2C / B2B |
|---|---|---|---|---|---|---|
| Manufacturing support & line-side | ● | ● | ● | ● | — | — |
| Warehousing & managed storage | ● | ● | ● | ● | ● | ● |
| Value-added services (kitting / VAS) | ● | ● | ◐ | ● | ● | ● |
| Foreign Trade Zone (FTZ) | ● | ● | ◐ | ● | — | — |
| Direct fulfillment B2B / B2C | — | — | — | ● | — | ● |
| Spare parts & field service | ● | ● | — | ● | ● | — |
| Reverse logistics & asset recovery | ● | ● | ● | ● | ● | ● |
| Specialty / hazmat transportation | ● | ● | ● | ● | ● | — |
| Inbound Control Tower™ | ● | ● | ● | ● | ● | ◐ |
| Warehouse to World freight forwarding | ● | ● | ● | ● | ● | ◐ |
| Freight brokerage (FTL/LTL/intermodal) | ● | ● | ● | ● | ● | ● |
| Service | Bay Area | Central Valley CA | Arizona | Pacific NW | Midwest | Northeast |
|---|---|---|---|---|---|---|
| Mission-critical 3PL+ operations | ● | ● | ● | ● | ● | ● |
| Foreign Trade Zone | ● | — | ● | — | — | — |
| Hazmat / battery storage | ● | ● | ● | — | — | — |
| Hyperscale staging | — | ● | ● | — | ● | — |
| D2C / B2B fulfillment | — | ● | — | — | ● | ● |
| OnTime tri-state LTL | — | — | — | — | — | ● |
Customer names are confidential. Tier-level descriptors are not. Direct references available under NDA on a 24-hour turn.
35+ year continuous service-parts & field-service program. Multi-facility dedicated footprint. 6σ+ sustained quality. Reference call available under NDA.
Inbound control tower + FTZ program. Multi-state inbound flow. 99.9% OTIF on mission-critical components. Reference call available under NDA.
Continuous EV battery storage program since 2014. Zero recordable safety incidents. Hazmat-rated dedicated facility footprint. Reference call available under NDA.
FTZ + integrated B2B fulfillment program. ERP-to-WMS sync at 99%+. Multi-year program with active expansion.
Rack-ready staging, white-glove deployment, scheduled site delivery aligned to construction takt. Active multi-quarter program.
End-to-end D2C fulfillment + reverse logistics + branded packaging. 99.4% inventory accuracy TTM. Multi-region active program.
Tier 01 = active dedicated multi-year program with named operations leadership. Tier 02 = active program with shared / multi-customer infrastructure. References by name and direct contact available under standard mutual NDA.
Excerpted from the standard RK Master Service Agreement language. Full document available under NDA.
"Provider commits that any inbound shipment status change — at origin, in transit, at port, on dray, or at Provider's dock — will be reflected on the Customer Dashboard within sixty (60) seconds at the 95th percentile."
"For dedicated programs, Provider commits that any inbound exception flagged by the Exception Engine will be assigned to a named Provider operator within eight (8) business hours, with a documented mitigation plan."
"Provider commits to deliver a written post-mortem report — including documented root cause and counter-measure — to Customer's named program sponsor within the same calendar week as any high-severity incident."
"In the event Provider misses any of the commitments in Sections 4.1–4.3 in any reporting month, Customer is entitled to a service credit calculated as a fixed percentage of monthly fees, applied automatically and reflected on the next invoice."
Indicative limits. Customer-specific COIs issued under contract. Higher per-program limits available on request.
The standard RK cutover sequence. Designed so the customer's production line never feels the handoff.
Two-week structured discovery on the customer's existing operation: BOM depth, supplier base, exception rate, integrations. No templates. The output is a written operating brief signed off by both teams.
RK stands up the new operation in parallel with the customer's incumbent. Both ship into production for 4–8 weeks. Three exit criteria written up front: OTIF target, accuracy target, exception-resolution target. Cutover is a decision, not a date.
Once the exit criteria are hit and signed off, RK becomes the single accountable operator. The customer dashboard is live. Exit clauses for the incumbent are pre-coordinated to avoid double-paying. Incumbent runs hot-backup for 30 days.
National 3PL incumbents (the multi-billion-dollar players) win on scale and price-per-pallet. RK wins on the dimensions that matter for mission-critical programs.
| Dimension | National 3PL incumbent | RK Logistics |
|---|---|---|
| Scale & geographic breadth | ● | ◐ |
| Lowest price per pallet | ● | ◐ |
| Vertical specificity (semis, EV, battery) | ◐ | ● |
| Single-operator origin-to-dock accountability | ◐ | ● |
| Audit-able SLA (60s / 8hr / same-week) | — | ● |
| Open-book commercial transparency | — | ● |
| Same-week post-mortem on severity-1 events | — | ● |
| EV battery storage tenure (since 2014) | — | ● |
| 35+ year semiconductor service-parts program | — | ● |